Guest Guide

Garden Orchid Hotel is 400 meters from the Zamboanga International Airport, the gateway to the capital of Region 9. It is around 3 kilometers or less than 10 minutes by car to the city center.

Hotel Shuttle Service: We offer complimentary shuttle from the hotel to the airport and back. To request airport pick-up, please provide your flight details when making your reservation, including origin, airline, flight number, arrival date, and time. To request a shuttle to the airport, please coordinate with the Front Office (3) three hours before your ETD (Please observe our shuttle schedule in coordination with the hotel Front Desk).

Our complimentary shuttle service to and from the airport is non-exclusive.

Jeepneys: Jeepneys are the primary mode of public transportation in Zamboanga City. They operate on specific routes, with fares ranging from PHP12.00 to PHP30.00. Routes are typically displayed on the side or windshield of the jeepneys.

Tricycles: Tricycles are a convenient option as they can take you to any destination within the city. They are widely available and can be hailed directly from the hotel exit. Fares are negotiable, so agreeing on a price with the driver to your destination is advisable to avoid being overcharged.

Taxis: Taxis are available in the city and can be booked through the Grab App. To avoid being overcharged, ensure that the taxi uses a meter or agree on a price with the driver for your intended destination.

Car Rental Services: To request car rental services, please coordinate with the Front Office for referrals to an accredited provider.

In compliance with the Philippine Hotel Code, all occupants of the rooms must be appropriately registered with the Front Office by presenting a valid government-issued ID with a picture and completing the hotel registration form with your signature. Check-in time is after 3:00 PM. However, guests who request early check-in are subject to room availability and a minimal charge of P500.00 for the early check-in fee between 10:00 AM and 3:00 PM. For check-in before 10:00 AM, an additional payment for 1-night room charge before the date of arrival must be made.

Please be advised that our check-out time is before noon. Please inform the Front Desk at least 2 two hours before your check-out time for housekeeping to check your room and assist with your luggage. Proceed to the front Office for a late check-out request, to extend the validity of your room key, and is subject to room availability. A minimal late check-out fee of P250.00/hour will be charged. Late check-out after 6:00 PM will be charged an overnight rate.

For the safety and security of your cash or any valuable items, please use the in-room electronic safety deposit box provided free of charge inside your room at your convenience. We regret that The Hotel will not accept liability for any valuables lost inside your room.

OPERATING INSTRUCTIONS

TO CLOSE OR STORE YOUR VALUABLE ITEMS

1.  Open the safe’s door and place your valuables inside carefully.

2.     Ensure nothing is left outside or obstructing the door from closing.

3.  Close the door, enter your 6-digit PIN, and press “LOCK.” An LED display will show a “CLOSED” sign. Check if it is already “LOCKED.”

4.  Should you change your mind when entering the PIN, press the “CLEAR” button and continue with instruction #3.

TO OPEN OR RETRIEVE YOUR VALUABLE ITEMS

1.  To unlock the safe, please enter the correct 6-digit PIN used to lock the safe, and an “OPEN” sign will appear on the LED display. Check if it is already “OPEN”.

BEFORE CHECKING OUT

1.   Please empty your safety deposit box of valuable items and leave it open.

2.   Check for any personal items or belongings left in the room, bathroom, closet, drawer, and refrigerator.

To ensure a smooth and hassle-free experience, guests may make an incidental deposit of PHP 2,000 per night upon check-in at the Front Office to avail of the signing privilege to charge all incidental charges to their room. We accept cash deposits only for easy refund processing should there be any credit balance upon checkout. Additional deposit may be required should the guest exceed his/her credit balance during his/her stay.

All transactions in our outlets and facilities must be settled in cash or by card for guests without a credit deposit. Room charges are not accessible.

Each room is equipped with centralized air conditioning with individual thermostat control, multi-channel cable TV, Wi-Fi access, refrigerator, hot and cold shower, IDD & NDD telephone, and a 24-hour standby generator in case of power interruption.

To adjust the aircon temperature control. If the switch is ON, the selector switch is in the COOL position. You can adjust the fan speed from the selector (1 – low speed, 2 – medium speed, and 3 – high speed). And, there is a temperature dial from 10°C to 30°C, please set it at 20°C to adjust for cooler air, as this is the maximum coldness our aircon can generate. Take note of our air-conditioner controller, which is mounted on the corner wall between your bedroom and bathroom.

To properly use the shower, please lift the shower mixer lever; water will come from the foot spout. Adjust the lever to your desired water temperature (for hot water, move the lever to the left position; for cold water, move the lever to the right position). Press and hold the diverter button to shift the water flow from the foot spout to the shower head above the shower mixer. Once water comes from the shower head, you may release the diverter button.

Return the shower mixer lever to its closed position to turn off the shower.

Rooms are to be used only by the guest for normal peaceful residence. Gambling, use of illegal drugs, prostitution, and any other activities in violation of the law are strictly prohibited.

Visitors can be entertained at the hotel lobby or in any of the Hotel’s restaurant outlets. Visitors invited by the hotel guests to stay in the room should be properly registered with the Front Desk. In the interest of all hotel guests, non-registered guests are not permitted inside hotel rooms after 10:00 PM.

Please keep your door closed and locked for your safety and privacy. Please activate the “DO NOT DISTURB” sign outside the door to avoid being disturbed.

A master switch controls the power supply in your room. To activate the power, please insert the room key card into the hotel energy-saving device (ESD) slot on the wall inside the room near the door. This will energize all the switches and outlets in the room. When you leave the room, removing the key card will deactivate the power.

Cooking or the use of cooking appliances inside the room is strictly prohibited.

An in-room refrigerator is provided for your convenience. Our refrigerator is only a chiller, and its maximum cooling temperature is only 5°C. If you need an ice bucket, please request one from room service. Please dial 2250 for room service.

Guestrooms and bathroom amenities are replenished daily based on the number of registered occupants. Additional requests are billable at a minimum charge. Other amenities such as towels, drinking glasses, and cups are set up for convenience. For souvenirs, please call Housekeeping for the issuance of new or unused pieces with corresponding charges.

Wi-Fi is complimentary in all guest rooms. Select the Network “Garden Orchid Hotel”, and the portal will appear. Enter the username and password provided by the front desk during the check-in process.

All rooms at the Garden Wing are designed to be non-smoking rooms. Rooms with a private balcony at the Main Hotel are smoking rooms. “Smoke at the balcony area and not inside the room”. If evidence of smoking is found in your room (e.g., smoke odor, ash, or cigarette butts), a fee equivalent to 1 room night will be charged to your account. Please also be guided by our no-smoking policy in all enclosed air-conditioned areas within the Hotel premises. For your convenience, we have provided a designated smoking area at the Main Hotel (curbside ramp near main lobby entrance) and the Garden Wing (2nd floor open balcony near Badjao 1).

Exotic fruits, such as durian, mangosteens, dragon fruit, lanzones, marang, jackfruit, rambutan, and manga wani, are seasonal in this region, usually from July to December. Bringing these fruits inside the guest rooms is prohibited as it may attract pests and insects and cause permanent stains, foul smells, and inconvenience to other guests.

To avoid being charged a cleaning fee of Php5,000, please coordinate with our concierge for proper storage or with the Café waiter to be served at the poolside.

Only registered guests with valid identification may request an additional key card, subject to a PHP 300 security deposit. The security deposit is refundable upon return of the key card. Lost or damaged key cards should be reported immediately to the Front Desk for replacement and reprogramming to ensure the guest room's safety, security, and privacy. Replacement cost for a lost or damaged key card shall be billed to the guest's account for PHP 300 per card.

Please note that pets are prohibited inside the hotel rooms or on any of its premises.

Guest shall not store gasoline, kerosene products, or highly flammable materials in the room.

Damages to hotel property or equipment through improper use or carelessness will be charged to the guest’s account.

The hotel reserves the right to lock out any guest who fails to settle his/her bills upon demand. Likewise, the hotel reserves the right to move or store a delinquent guest's belongings until he/she is ready to settle the account.

The hotel reserves the right to refuse accommodation to anyone for a reasonable cause. The hotel may also decline a request for an extension of stay if a room will be needed for the next incoming guest with a prior reservation.

To ensure a peaceful and enjoyable environment for all our guests, we kindly ask everyone to observe the following quiet policy:

Quiet Hours: Please maintain quiet between 10:00 PM and 7:00 AM.

Ø  Keep noise levels to a minimum during this time, including the volume of TVs, music, and conversations.

Ø  Be mindful of noise when entering or exiting the room or using shared spaces.

Ø  Avoid leaving your guest room door open, slamming the door or loud activities that could disturb neighboring guests.

Ø  In shared spaces, please keep conversations low and avoid using devices without headphones.

Ø  Repeated noise complaints may result in follow-up actions to ensure all guests enjoy a peaceful stay.

If you need your room serviced or have any maintenance concerns to make your stay more comfortable, please get in touch with Housekeeping.

The housekeeping Makeup room is scheduled from 8:00 AM to 5:00 PM. If you wish to have your room cleaned, please activate the “Makeup Room” sign.

Do Not Disturb (DND) & Service Requests

• Please activate the “Do Not Disturb” sign if you do not wish to be disturbed.

• To request a “Make-up Room” at a specific time, please get in touch with the Housekeeping Department.

We offer professional laundry and pressing services to ensure you always look your best.

Operating Hours

Laundry services are available from 8:00 AM to 5:00 PM daily.

Service Options

• Regular Wash & Fold – everyday clothing cleaned and folded. Laundry items received today will be delivered the following day between 1:00 PM to 5:00 PM.

• Pressing/Ironing – wrinkle-free garments. Pressing items received today will be returned within 3-4 hours.

• Express Service – same-day return (extra charges may apply). Last collection for express service: Before NOON to be delivered before 5:00 PM.

• Placing an Order

a. Use the laundry bag provided in your room.

b. Fill out the laundry form with item details and complete information with your signature.

c. Call Housekeeping (Main Hotel 2270/Garden Wing 4470) for collection.

d. Empty garment pockets for any items before sending.

e. Inform us of any stains or special care instructions before washing or pressing.

The hotel will not be responsible for damaged items not labelled for machine washing.

Please contact the front desk for concierge services and baggage storage or collection. Concierge services are available from 6:00 AM to 9:00 PM.

For currency exchange, we only accept US Dollar notes. Buying rate is subject to the prevailing market rate plus the transaction fee.

The Front Desk will happily assist you with outgoing mail and parcel/package services.

Café (Coffee Shop)

Located on the 2nd floor of the Main Hotel Lobby, an all-day dining restaurant, serving Breakfast Buffet daily from 6:30 AM – 9:30 AM, and Lunch Buffet every Sunday from 11:30 AM – 1:30 PM. Opens daily from 6:30 AM – 12:00 MN for à la carte orders.

Lobby Bar

Located on the 2nd floor of the Main Hotel Lobby, an ideal place to unwind and enjoy refreshing drinks with live band entertainment every Friday and Saturday from 8:30 PM – 12:00 MN. Opens every Monday to Saturday from 5:00 PM to 1:00 AM.

Hanazono (Japanese Restaurant)

Located on the ground floor of the Main Hotel, it serves famous authentic Japanese cuisine. It is open Tuesdays through Sundays for Lunch from 11:00 AM to 2:00 PM and Dinner from 6:00 PM to 10:00 PM.

Room Service

Available 24 hours. Please refer to the In-Room Dining Menu found on your desk.

Poolside Bar

Located beside the outdoor swimming pool. Opens daily from 10:00 AM to 7:00 PM

The Gift Shoppe is located at the 2nd floor of the Garden Walk Main Hotel and sells gifts, souvenirs, personal toiletries, and snacks. It is open Monday through Saturday from 8:00 AM to 8:00 PM and Sunday from 8:00 AM to 5:00 PM.

The outdoor swimming pool is free of charge for registered hotel guests. Please always observe our rules and regulations when using the pool for your safety. All minors must be accompanied by their parent or guardian at all times. Towels are available at the clubhouse reception.

Non-guests and visitors, please register at the Main Hotel Front Desk and pay the access fee before using our swimming pool and fitness center facilities.

Swimming Pool—All swimmers, men, women, and children, must wear appropriate swimming attire. The outdoor Swimming Pool is located on the ground floor beside La Azotea. It opens daily from 7:00 AM to 8:00 PM.

Fitness Center—All users must wear appropriate gym attire with rubber shoes. The Fitness Center is located on the ground floor of the Garden Wing. It has modern cardiovascular, strength training, and high-intensity training equipment and a separate sauna for men and women. It is open Monday through Saturday from 7:00 AM to 8:00 PM.

Located on the 2nd floor of the Main Hotel Lobby, the business center provides scanning, photocopying, printing services, and computer/LCD projector rental. It is open Monday through Sunday from 8:00 a.m. to 6:00 p.m.

The Sales & Events Office, located on the 2nd floor of the Main Hotel, accepts bookings for parties, meetings, seminars, conventions, weddings, and other business and social activities in any of the following function rooms, subject to reservation and confirmation. It is open Monday through Sunday from 8:00 AM to 6:00 PM.

Posters, streamers, and notices bearing commercial advertisements are not allowed inside the Hotel premises. Only hotel-sponsored events and companies with whom the Hotel has sponsorship arrangements or have functions in the Hotel may post streamers, posters, or notices inside the Hotel premises or areas approved by management.

Parking in the Hotel is free and on a “first come, first served’ basis.

For local tour arrangements, ticketing needs, or booking services, please visit La Bella Travel & Tours, located on the 2nd floor of the Main Hotel lobby. It is open Monday through Friday from 8:00 a.m. to 5:00 p.m.

Please call the Main Hotel Front Desk concerning any lost items. Upon discovering any lost and found items, please turn them over to the Main Hotel Front Desk for proper recording and safekeeping.

IN CASE OF FIRE

Garden Orchid Hotel is equipped with a fire alarm system. In the unlikely event of an emergency in the building, please remain calm. The few minutes you would take to read this information could be a good investment.

The fire exits on your floor are marked. Should there be heavy smoke, you may have difficulty locating these exits, so familiarize yourself with the location of the nearest fire exit.

• Count the doors between your room and the nearest fire exit.

• Check the location of the fire extinguishers/hoses and alarms in the corridor of your floor.

• Please note the exit plan located behind your guestroom door.

• Study the air-conditioning ON and OFF controls in your room.

IF YOU DISCOVER A FIRE

• Activate the nearest fire alarm.

• Call the Hotel Operator by dialing “0” to notify them of the location of the fire.

• Evacuate the building using the nearest fire exit. Do not use the elevators. Take your room key with you.

• If the fire is small, use the fire extinguisher to put out the fire and report your action to the Hotel Operator.

• Close the door against the fire if you cannot leave your room.

IF EVACUATING UPON HEARING THE ALARM

• Do not panic, take your room key, and move cautiously.

• Feel the door and handle with the back of your hand. If the door or handle is abnormally warm or hot, DO NOT OPEN the door. Your room may be the safest place to be. If the door is not hot, open it carefully, but be ready to close it immediately, if necessary.

• If smoke is in the corridor, bend low or crawl on hands and knees if necessary.

• Stay calm and proceed to the nearest fire exit. Walk down the staircase and hold the handrail to La Azotea (evacuation area).

• Do not use the elevator.

• If the exit is blocked, return to your room or the roof.

IF YOU MUST REMAIN IN YOUR ROOM

• If trapped inside your room, do not panic; remain calm and alert.

• Call the Hotel Operator. Dial “0” to inform them of your location.

• Turn off the air-conditioning inside your room.

• Fill the bathtub with water.

• Stuff wet towels & sheets around the door seals and air vents.

• Use the waste basket to bail water from the bathtub if the smoke seeps in.

• Remove the drapes from the windows and breathe through a wet towel.

• If smoke still enters your room, make a tent over your head with a wet blanket.

As a last resort, if the room becomes too smoke-laden, it may be necessary to open your window slightly. If the windows do not open, break one with a chair or drawer.  DO NOT break the window if smoke or flames rise from the lower floor.

• Most fatalities occur from inhaling smoke and poisonous gases, not from burning. If there is smoke, always stay low to the ground. Never use the elevator. Cover your nose with a wet towel.

• Should you have a physical condition that may affect you in case of emergency, please inform the Front Desk now, as cases of such nature can be included in the hotel’s emergency plan.

IN CASE OF A MAJOR EARTHQUAKE

• Familiarize yourself with emergency exits.

• Identify safe spots in your room, such as under sturdy furniture.

DURING AN EARTHQUAKE

Stay inside and follow the “Duck, Cover, and Hold” method:

• Duck in an open doorway, corner of a supporting wall, or under a table.

• Cover your head and neck with sturdy furniture or a doorway.

• Hold on until the shaking stops.

• Protect your head from falling debris and stand underneath a strong structure like a structural beam or wall. Walk calmly down to the evacuation site outside the building once the tremors stop, as aftershocks are likely to occur.

The Hotel has 24-hour security personnel patrolling regularly. However, we recommend you use the door viewer and double-lock your guest room door before retiring for the evening. Hotel employees must wear an ID or Name Plate with their uniform for identification. Please call the Front Desk should you require any assistance.

Bringing firearms or deadly weapons into the hotel premises is strictly prohibited, except for hotel security personnel, members of the Presidential Security Group accompanying the President or Vice President of the Philippines, and individuals expressly authorized by Hotel Management.

Guests must deposit all firearms or deadly weapons at the Security Office. Security personnel will ask anyone who fails to comply to leave the hotel premises. The hotel will report any violations of this policy to the proper authorities.

Military and police escorts, whether in uniform or civilian attire, must coordinate with the Security Office and present their ID, Mission Order (MO), Memorandum Receipt (MR), and other pertinent documents for verification.

Wake-up call service is available 24 hours for an early flight or important meeting; please get in touch with the Operator by dialing “0”.

• To call a Guest Room, dial the floor number + the room number (E.g., to call room 201, dial 2201).

• For assistance, please call the Operator Dial “0”.

First-aid medicines that do not require a Doctor’s prescription are available at the Front Desk upon request. However, should any guest need immediate Doctor or medical attention, the Hotel may assist in bringing a seriously sick or injured guest to the nearest accredited Hospital.

All corresponding charges shall be the responsibility of the guest. Borrowing a wheelchair and other medical apparatus, such as BP, thermometer, hot compress, and ice bag, is subject to availability. Please coordinate with the hotel Front Desk.

If you have any further questions or require any assistance during your stay, please do not hesitate to contact the Hotel Front Desk.